Yes. Every device goes through a multi-point inspection covering battery health, screen, cameras, buttons, and ports before it’s listed. See our Grading Standards on the Our Promise page for exactly what we check.

Every phone we sell is factory unlocked, so it works with any major carrier — Verizon, AT&T, T-Mobile, and most regional or prepaid networks. Just pop in your SIM and go.

Every device ships with a 60-day warranty against hardware defects, and you can return it within 15 days for any reason. Full details are on our Returns & Warranty page — just email support@refurbdrop.com and we’ll take care of it.

Most orders ship within 1-2 business days and typically arrive within 2 business days via FedEx. If FedEx can’t deliver to your address, we’ll ship via USPS instead, which may take a bit longer. Every order includes free tracking so you always know where your device is.